Returns & Refunds
We made our exchange policy as easy as possible! Within 24 hours from your original order, if you need a different size, color or style, please email us at firstname.lastname@example.org. Include your original order number, email address, and name on the order as well as the details of the item(s) you wish to exchange, and the reason you would like to make the exchange.
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 5 business days (from “delivered” status) for any of the following reasons:
You receive an incorrect item (color, style, size)
Your order contains damaged product(s)
Your order has a printing mistake
You can contact us at email@example.com to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace, the size you would prefer and photos of product(s) mistaken/ damaged. Note: If don’t have any photos to prove, we can’t resolve!
Changed your mind after you’ve ordered? Do you need to cancel the order? We can help you with that! Contact us through email at firstname.lastname@example.org or through chatting on our website and we are more than happy to help you with the issue. We will issue your refund back to your original form of payment within 2 business days.
Our customer service team is happy to help answer any questions you may have regarding your return via email or chat. Depending on your preference, we will work with you to quickly issue a replacement order issue or refund back to your original form of payment.
After an order has been shipped, if the package is returned to us by the delivery service, due to an “Undeliverable” or “Insufficient” address, or for any other reason, the following will apply:
If you can provide us with an updated shipping address, we will re-ship or forward the order using the new address. You will be charged a re-shipping fee equal to the original shipping charge on the order, or if forwarding to a different country, the appropriate shipping charge based on our shipping rate charts. For example: if the shipping amount on an order was originally $5.5, then you will be charged an additional $5.5 to re-ship the order.
When requesting re-shipping or forwarding of an order/package, you MUST specify the payment method you wish to be charged for the re-shipping fee. For credit or debit cards, please provide the last 4 digits of the card number. For Paypal accounts, please specify the Paypal account email address.
By providing a new address for a returned package, you are requesting a re-shipment and charge the payment method specified for the re-shipping fee.
We will make every attempt to re-ship returned packages within a reasonable time after you request a re-shipment. Re-Shipping is not guaranteed to be immediate and there may be some delay in re-shipping for administrative or other reasons.
Under no circumstances are refunds or credits provided for orders returned to us for any reason and where you do not wish to have the package re-shipped.